What do I do when I am driving and see approaching emergency vehicles displaying sirens and red lights?
Safely pull to the right and stop until the emergency vehicle has passed. Be aware that, t times, there may be more than one emergency vehicle that needs to pass.
I need help installing my child’s care safety seat. Who should I call?
The North Aurora Police Department has certified car seat installers. You may call them at (630) 897-8705 to set up an appointment.
Where do I submit plans for Fire Department review?
A minimum of two (2) copies of plans to be reviewed for North Aurora need to be submitted to the Fire Prevention Bureau at the North Aurora Fire Department Administrative Offices at 2 North Monroe Street, North Aurora, IL 60542.
What kind of fire extinguisher should I buy for my home?
Homeowners should buy an extinguisher that can handle Class A-B-C fires. This type of extinguisher is designed to extinguish fire that usually occur in homes including wood, paper, flammable liquids and electrical fires.
How many smoke detectors do I need for my home?
Smoke detectors should be placed outside each sleeping area and one every level of the home, including the basement. On floors without bedrooms, detectors should be installed in or near living areas such as dens, living rooms or family rooms. Smoke detectors need to be tested once per month, and batteries should be changed when you change your clock to and from daylight savings time.
Are fireworks legal in Kane County?
Fireworks are illegal in Kane County, unless used as part of a public display for which a permit has been issued. For more information, contact the Fire Marshal’s Office at (630) 897-9698.
What do I have to dial “911”? If I call the fire station directly would it save time?
The firefighters might not be at the station when you call. Even if they are, the firefighters will still have to contact 911 so that other emergency responders are notified. The 911 emergency system is designed to save valuable seconds. When you dial 911, the system routes the police or fire unit that is closest to your home. Only call the fire station with non-emergency business.
What do firefighters do when they are not on calls fighting fires?
When firefighters are on shift, training and equipment maintenance takes up a good deal of their time when they are not on calls. Firefighters constantly train so they are ready to handle any type of emergency. Firefighters also conduct fire safety inspections in businesses and provide public education for the local schools and community. Firefighters must also maintain and clean their stations.
Why do fire trucks respond to motor vehicle crashes?
Automobile accidents present other hazards such as potential fire, ruptured fuel tanks, and/or the presence of hazardous materials. Secondly, firefighters are trained /Emergency Medical Technicians that can assist with patient care or assist in extricating (removing) trapped occupants of the vehicle.
How big is your service area and population?
We serve 9 ½ square miles with approximately 16,000 permanent residents within the fire protection district.
What is the North Aurora Fire Department’s ISO rating?
Currently, North Aurora Fire Department maintains a fire protection class rating of “Class 3” through the Insurance Service Office.
How do I get a copy of a fire incident report?
Call the Fire Department at (630) 897-9698. It can usually be available for pickup, faxed to you, or sent via regular mail.
How can I tell is someone near me night be having a stroke?
Sometimes symptoms of a stroke are difficult to identify, and the ultimate determination should always be made by medical professionals. The stroke victim may suffer brain damage when people nearby fail to recognize the symptoms of a stroke and act immediately. Now, doctors say a bystander can recognize a stroke by asking a few simple questions:
- Ask the individual to SMILE and RAISE BOTH EYEBROWS
- Ask him or her to RAISE BOTH ARMS
- Ask the person to SPEAK A SIMPLE SENTENCE
If the individual has trouble with any of these tasks, call 911 immediately and describe the symptoms to the dispatcher.

